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Archive | June, 2016

Improve Your Business with Six Sigma

“Six Sigma is a proven set of tools and skills that will lead us to error-free processing to the next level of customer satisfaction and profitability.”
best tools

If you have any desire to really perfect your business operations into a smooth running machine, it would be a real good idea if you spent a little time on this ‘science’.

The improvement process includes is to define, measure, analyze, improve and control everything we do with regard to our business.

* Defining is to identify business objectives, project charter, scope and process objectives and develop the project plan to identify the customers and their needs that are ‘critical to quality’.

o Ask what the issue is
o What is the magnitude of the problem?
o What is the gap compared to the competition?
o What is the impact on the business?

* Measuring determines current performance and how it measures against customer expectations.

o Ask what is the impact on customer satisfaction and business results? Quantify it!
o Are you measuring your progress and showing the gap to benchmarks or theoretical best?
o Do your metrics relate directly to your problem statement?

* Analyze we analyze the data to determine root causes and opportunities for improvement.

o The marble in the Jefferson Memorial was deteriorating (why?)
o The deterioration was due to frequent cleanings with detergent (why?)
o The detergent was used to clean bird droppings from local sparrows (why?)
o Sparrows were attracted by the spiders. (why?)
o Spiders were attracted by midges (why?)
o Midges were attracted by the lights (real root cause)

* (Improve is where we generate, validate and implement the improvements we identify.

o Are your countermeasure plans specific and directed at fixing the root causes?
o Have you estimated (quantified) the impact of each counter measure?

* Control ensures the new development or improvement meets or exceeds customer requirements, standardize it, and implement ongoing monitoring to sustain the gain

o Develop a control plan to sustain the gain!

To give credit where it is due this ‘exercise and training’ was provided by Bank of America in 2002 for its personnel. The concepts and theories etc., did originate from another source. The link has since come down so there is no direct reference 14-years later.

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Improve Your Business with Six Sigma

“Six Sigma is a proven set of tools and skills that will lead us to error-free processing to the next level of customer satisfaction and profitability.”
best tools

If you have any desire to really perfect your business operations into a smooth running machine, it would be a real good idea if you spent a little time on this ‘science’.

The improvement process includes is to define, measure, analyze, improve and control everything we do with regard to our business.

* Defining is to identify business objectives, project charter, scope and process objectives and develop the project plan to identify the customers and their needs that are ‘critical to quality’.

o Ask what the issue is
o What is the magnitude of the problem?
o What is the gap compared to the competition?
o What is the impact on the business?

* Measuring determines current performance and how it measures against customer expectations.

o Ask what is the impact on customer satisfaction and business results? Quantify it!
o Are you measuring your progress and showing the gap to benchmarks or theoretical best?
o Do your metrics relate directly to your problem statement?

* Analyze we analyze the data to determine root causes and opportunities for improvement.

o The marble in the Jefferson Memorial was deteriorating (why?)
o The deterioration was due to frequent cleanings with detergent (why?)
o The detergent was used to clean bird droppings from local sparrows (why?)
o Sparrows were attracted by the spiders. (why?)
o Spiders were attracted by midges (why?)
o Midges were attracted by the lights (real root cause)

* (Improve is where we generate, validate and implement the improvements we identify.

o Are your countermeasure plans specific and directed at fixing the root causes?
o Have you estimated (quantified) the impact of each counter measure?

* Control ensures the new development or improvement meets or exceeds customer requirements, standardize it, and implement ongoing monitoring to sustain the gain

o Develop a control plan to sustain the gain!

To give credit where it is due this ‘exercise and training’ was provided by Bank of America in 2002 for its personnel. The concepts and theories etc., did originate from another source. The link has since come down so there is no direct reference 14-years later.

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Faith is the Number One Thing You Need

‘Faith’ is one of those words that can mean a few different things to people depending on their perspective. Sometimes we can’t really define it. However the idea is the same. You have a positive attitude usually and believe that what you do will be successful. This would be a generic ‘faith’ in yourself, the world or your circumstances.

Have Faith

Or ‘faith’ can have ‘religious’ overtones in that the object of your faith is God. You believe that He will take care of things for you especially if you pray. This is very deep in that you know something causes the sun to come up every day and for things to run right in the cosmos whether you pray or not.

However, He is sovereign and will decide which prayers to answer or not. He doesn’t always say ‘yes’ but He always listens and depending on the person’s life’s lessons and situation this may influence God’s decision. Some people need different lessons according to their level of enlightenment.

Then there is pseudo-religion where some mystical being or the ‘higher’ power is going to take care of whatever you need (you hope). Not much to say except this can be called ‘magical thinking’. There is a chance that through various rituals, etc. that you can convince yourself that whatever you want or need is what the universe will give you. It may be true – or not.

No matter what you are trying to do – and in this context let’s refer to stepping out on a limb to start a new home business or to rescue one that has been neglected. You have realized in the past that when you want to accomplish something you usually can. This can be called faith in yourself. The truth be known, no matter what other things you may believe you need to believe in yourself and your abilities.

Do you feel a bit of a deficit in the faith department right now? Even if you just really want to try to understand not only WHAT faith is but HOW to develop and own it, it would be worth it to go to a search engine and try to find some basic information.

You can’t do anything unless you have at least the self-confidence and self-esteem to BELIEVE you can do it!

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